Crikex Privacy Policy – How We Protect Your Data

1Who We Are

Crikex is an online gaming and sports betting platform operating at crikex.vin, built specifically for players in Pakistan. When this Privacy Policy refers to "Crikex", "we", "us" or "our", it means the Crikex platform and the team responsible for operating it.

This Privacy Policy applies to all personal data collected through your use of the Crikex website, including account registration, deposits, withdrawals, sports betting, casino games, the VIP programme, bonus claims and any communication with our customer support team.

By registering an account on Crikex you confirm that you have read this Privacy Policy and consent to the collection and processing of your personal data as described here. If you do not agree, please do not register or use the platform.

2What Data We Collect

The personal data Crikex collects falls into the following categories:

3How We Collect Your Data

Crikex collects your personal data through several channels depending on how you interact with the platform:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support or participate in a promotion.
• Automatically — through cookies, server logs and analytics tools as you browse and use the Crikex platform. This includes your IP address, device identifiers and gameplay data.
• From payment providers — JazzCash, Easypaisa, Raast and bank transfer partners confirm transaction status and share reference data needed to credit your account and process withdrawals.
• From identity verification services — where we use a third-party service to verify your identity documents, that service may share a verification result and document authenticity confirmation with us.
• From game studio providers — game providers such as JILI, Pragmatic Play, PG Soft, CQ9 and others share game round data, RTP records and jackpot trigger events in connection with games played on our platform.

4Why We Use Your Data

Every piece of data collected by Crikex serves a specific purpose. We do not use your data for purposes you would not reasonably expect. The main reasons we process your personal data are:

• Account management — to create, maintain and secure your Crikex account and verify your identity.
• Processing transactions — to process PKR deposits and withdrawals through your chosen payment channel, whether JazzCash, Easypaisa, Raast or bank transfer.
• Providing gaming services — to allow you to participate in sports betting (including PSL and cricket markets), live casino, slot games and fish games on our platform.
• Customer support — to respond to your queries, resolve disputes and maintain records of support interactions.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, multiple account abuse and other misuse of the platform.
• Regulatory compliance — to meet applicable record-keeping and anti-money-laundering obligations.
• Platform improvement — to understand how players use the platform so we can improve game selection, payment speed, mobile performance and the overall experience.
• Responsible gaming — to monitor gameplay patterns that may indicate a player is experiencing difficulty managing their activity, and to apply responsible gaming tools where appropriate.
• Promotions and bonuses — to administer bonus eligibility, track wagering requirements and ensure promotion terms are followed fairly.

5Payment Data

Because Crikex processes real-money deposits and withdrawals in PKR, payment data requires special care. Here is how we handle it:

• Deposits and withdrawals via JazzCash, Easypaisa, Raast and Bank Transfer are processed through secure, encrypted payment gateways. Crikex never stores your full mobile wallet PIN or bank account password.
• For card payments, full card numbers are handled exclusively by our PCI-DSS compliant payment processor. Crikex only receives a masked reference (e.g., last four digits) and a transaction confirmation status.
• Transaction records — amounts, dates, reference numbers and payment method — are retained in your account history and in our back-end records for dispute resolution and compliance purposes.
• If a payment is flagged as suspicious by our fraud detection system or by the payment provider, we may place a temporary hold on the associated funds pending a review. You will be notified via your registered contact details.

6Cookies & Tracking

Crikex uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences and understand how players interact with different parts of the site. The types of cookies we use are:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these without stopping your use of the platform.
• Functional cookies — remember your preferences such as language settings, last visited game category and display options so you do not have to reset them every visit.
• Analytics cookies — help us understand which pages and games are most popular, how long players spend on different sections and where navigation improvements are needed. Data collected through analytics cookies is aggregated and not linked to your personal identity.
• Security and fraud-prevention cookies — help us detect unusual login behaviour, suspicious betting patterns and automated bot activity that could harm the platform or other players.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Crikex but may affect the personalisation features of the platform. Note that essential and security cookies cannot be disabled without affecting platform functionality.

7Sharing Your Data

Crikex does not sell your personal data. We only share your information with third parties where it is necessary to operate the platform or comply with legal requirements. The categories of recipients are:

• Payment processors — JazzCash, Easypaisa, Raast and bank transfer partners receive the minimum data required to process your transaction. They operate under their own privacy policies and security standards.
• Identity verification providers — where a third-party KYC service is used to verify your CNIC or passport, that provider receives your document image and returns a verification result to us.
• Game studio providers — providers such as JILI, PG Soft, Pragmatic Play and CQ9 receive a player session token and bet data necessary to run the games you play. They do not receive your full personal profile.
• Customer support tools — our support platform processes chat and ticket content to allow our agents to assist you. Support data is handled securely and access is restricted to authorised staff only.
• Analytics services — aggregated and anonymised usage data may be shared with analytics providers to help us improve the platform. No personally identifiable data is included in these reports.
• Legal and regulatory authorities — if we receive a valid legal request, court order or regulatory direction requiring disclosure of account data, we will comply with the extent required by applicable law. Where permitted, we will notify you of such a request.

8Data Security

Protecting your personal data is a core responsibility that Crikex takes seriously. The security measures we have in place include:

• All data transmitted between your device and Crikex servers is encrypted using TLS (Transport Layer Security). You will always see HTTPS in your browser address bar when using the platform.
• Account passwords are stored using one-way cryptographic hashing. Crikex staff cannot retrieve your plain-text password — only you know it.
• Access to personal data within the Crikex organisation is restricted on a need-to-know basis. Only staff who require access to perform their job function can view player account data.
• Our payment infrastructure is handled through PCI-DSS compliant processors. Full card numbers and mobile wallet PINs are never stored on Crikex servers.
• We conduct regular internal reviews of our data handling practices and security configurations to identify and address potential vulnerabilities before they become an issue.

While we maintain strong technical and organisational security measures, no online platform can guarantee 100% security. We encourage you to use a strong, unique password for your Crikex account and to enable any available account security features. If you suspect your account has been compromised, contact customer support immediately.

9Data Retention

Crikex retains your personal data only for as long as is necessary for the purposes described in this policy or as required by applicable legal and compliance obligations. Our general retention guidelines are:

• Active accounts — personal data is retained for the lifetime of your active Crikex account plus a further period following account closure to meet compliance and dispute resolution requirements.
• Financial records — transaction records including PKR deposits and withdrawals are retained for a minimum period required by anti-money-laundering record-keeping standards, typically several years from the date of the transaction.
• Identity verification documents — KYC documents such as CNIC copies are retained for the period required by applicable compliance obligations following account closure and are then securely deleted.
• Support communications — customer support chat logs and email records are retained for a reasonable period to allow for dispute follow-up, then deleted or anonymised.
• Anonymised analytics data — aggregated and anonymised platform usage data that cannot be linked back to an individual player may be retained indefinitely for internal reporting and product improvement purposes.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with your identity. You may request early deletion of your data by contacting customer support, subject to our legal retention obligations.

10Your Rights

As a Crikex player, you have meaningful rights over the personal data we hold about you. These include:

To exercise any of these rights, contact Crikex customer support via live chat or the support messaging channel. We will respond within a reasonable timeframe. We may need to verify your identity before processing a data rights request to protect your account security.

11Children's Privacy

Crikex is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that your child has registered on Crikex, please contact customer support immediately. We will verify the situation and, if confirmed, close the account and delete any associated personal data without delay.

We encourage parents and guardians to use device-level parental control software to restrict access to online gaming platforms for minors. Our Responsible Gaming page includes guidance on managing household access to gaming content.

12Policy Updates

Crikex may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make material changes, we will notify registered players via email or an on-platform notification before the changes take effect.

The "Last updated" date at the top of this page will always reflect when the policy was most recently revised. We recommend checking this page periodically, particularly if you are a regular player. Continued use of the Crikex platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms.

13Contact Us

If you have any questions about this Privacy Policy, how your personal data is handled, or wish to exercise any of your data rights, please reach out to the Crikex support team. We are available 24/7 via live chat on the platform and via our support messaging channel.

For data-specific requests such as access, correction or deletion, please contact us through the support channel and include "Privacy Request" in your message so we can route it to the right team promptly. We aim to acknowledge all privacy-related requests within two business days and resolve them within a reasonable timeframe.

You can also review our Terms and Conditions and Responsible Gaming pages for additional information about how the Crikex platform operates and how we support player wellbeing.